Returns & Cancellations

Our aim at online medical store USA is to ensure that our customer is completely satisfied. Our Refund is very simple. If you have ordered product through email, whatsapp or online order, we believe you have mentioned the right product name. Once delivered, you may check the product at the time of delivery. If we have sent the incorrect product, we will accept the replacement. However if you have mentioned the wrong product name or you want to return after product has been delivered, we don’t accept return.

In case the product received is the incorrect product

In this case we would refund 100% of the product cost if intimated within 2 days on receipt of the product. We urge you not to accept a product in this case. To return the product:

You may return the product in any of the below manner, we will also bear the return shipping for any incorrect product delivered. Once product has reached us, we will transfer the amount.

Please give address

Please contact us at or call us on +1-917-310-3767 to know your nearest dealer.

Return method & payment

We urge our customers not to accept an incorrect product.

For all refunds we will refund the amount to same mode of payment as used during checkout. For cash on delivery refunds we will issue an online medical store USA coupon of the same value which can be redeemed in a period of one year at The customer can also provide their bank & branch name, account number and IFSC code and we will issue them a cheque.

The refund will happen within 7 days of receipt an inspection of the goods.


If you want you can opt for insurance of the product @ 2% of your total bill. In case of breakage, we can reimburse you full amount. If you don’t opt for the insurance, we don’t guarantee any breakage.

International Deliveries Due to Different Country’s import regulations, some products may not be available for purchase. If a product is restricted we will be notify you after purchase. We apologize for any inconvenience this may cause you.

Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned back to our warehouse in an undamaged and resalable condition. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed.

Price Change:

We don’t stock medicines. Once you order, we pick it up from a vendor. Price may change and not updated on the website. We try to keep our website updated but there are way too many products we sell and updating it regularly is impossible. All prices listed on our website are at MRP, unless especially mentioned about the discount. If there is a difference, you will have to pay again.

Order cancellation:

We don’t stock so once acquired, we can’t return the product so order can’t be cancelled. If we havn’t received the product the vendor, we can refund, However, Cancellation charge of Rs. 100 or 10%, whichever is higher, will apply on such orders.


Kindly visit to place the order. All orders will be processed by